Privacy Policy

At Ballybrakes Bowls, we are committed to protecting your privacy and handling your personal data in a secure and transparent manner. This Privacy Policy outlines how we collect, use, and store your information in compliance with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.

Ballybrakes Bowls is the data controller of any personal information you provide to us.

Our business address is:
Unit 12, Ballybrakes Business Park, Ballymoney, BT53 6LW

Email: info@ballybrakesbowls.com
Tel: +44 (0)7737 281848

We may collect personal information from you when you:

• Complete a form on our website
• Sign up to receive email updates or marketing communications
• Correspond with us by email, phone, or in writing
• Create an account on our website
• Place an order or enter into a contract with us
• Complete a survey or provide feedback
• Report an issue with our website or services

The data we may collect includes:

1. Contact & Identity Information

• Full name
• Email address
• Phone number
• Billing and delivery address

2. Account & Purchase Information

• Username and password
• Order history
• Payment details (e.g. credit/debit card or PayPal information)

3. Business Information (if applicable)

• Job title, company name
• VAT number, company registration number

4. Technical & Analytics Data

• IP address, browser type, operating system
• Google Analytics data (collected anonymously; no personally identifiable information is shared)

5. Audio & Visual Data

• Phone calls (recorded for training and monitoring purposes; stored for 6 months)
• CCTV footage on our premises (retained for 1 month)
• Event photography for marketing and promotional use (with consent where required)

We use your personal data for the following lawful purposes:

1. Contractual Obligations

• To process your orders and deliver products
• To manage your account and provide customer support
• To take payment and issue invoices or receipts

2. Legal Compliance

• To comply with legal obligations (e.g. tax or regulatory requirements)
• To prevent fraud or misuse of our services

3. Legitimate Interests

• To improve our services and website functionality
• To inform you of delivery issues, service updates, or similar notifications
• For internal record keeping and analytics

4. Marketing (with consent or legitimate interest)

• To send promotional emails, newsletters, and special offers
• To conduct customer feedback surveys or competitions
• You can opt out of marketing communications at any time by contacting us or using the unsubscribe link in emails.

We may share your data with trusted third parties, including:

• Service providers and payment processors (e.g. PayPal, couriers)
• IT and website support providers
• Legal or professional advisors
• Analytics providers (e.g. Google Analytics)

These partners are required to adhere to strict data security and confidentiality standards.

We will also share personal data with law enforcement or government authorities if required to do so by law.

If we transfer your data outside the UK or EEA, we ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses approved by the European Commission).

We take appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access. However, please note that data transmission over the internet is not completely secure, and we cannot guarantee the security of information shared online.

In the event of a data breach, we will notify you and the relevant authorities where legally required.

We retain your personal data only for as long as necessary to fulfil the purposes outlined above or to meet legal, accounting, or regulatory requirements. For example:

• Order and payment records: up to 7 years (for tax/legal compliance)
• CCTV footage: 1 month
• Call recordings: 6 months
• Marketing preferences: until you withdraw consent or unsubscribe

You have the following rights regarding your personal data:

• Right to Access – You can request a copy of the data we hold about you.
• Right to Rectification – You can ask us to correct incomplete or inaccurate data.
• Right to Erasure (“Right to be Forgotten”) – You can request that we delete your data where legally applicable.
• Right to Restrict Processing – You can request that we limit the way your data is processed.
• Right to Object – You can object to processing, especially for direct marketing.
• Right to Data Portability – You can request that we transfer your data to another service provider in a machine-readable format.

To exercise any of these rights, please contact us at: info@ballybrakesbowls.com

We will respond within 30 days of your request.

Our website is powered by WooCommerce, a secure e-commerce platform that helps us manage product listings, orders, and customer data. Learn more at WooCommerce.com.

We use Google Analytics to monitor website traffic and improve our services. Data is anonymised, and sharing is disabled in accordance with GDPR.

For more details, visit Google Analytics Privacy Policy.

If you are dissatisfied with how we handle your data, please contact us directly. You also have the right to raise a complaint with the UK Information Commissioner’s Office (ICO):

Website: www.ico.org.uk
Tel: 0303 123 1113

If you have any questions about this Privacy Policy, your data rights, or wish to update your preferences, please contact:

Ballybrakes Bowls
Unit 12, Ballybrakes Business Park
Ballymoney, BT53 6LW

Email: info@ballybrakesbowls.com
Tel: +44 (0)7737 281848